pk64 Privacy Policy

1. About This Policy

This Privacy Policy applies to all personal data collected and processed by pk64 in connection with your use of the pk64 platform, including the website at pk64.vip, the sports betting service, the online casino, and all associated account and payment features. By creating a pk64 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside pk64's Terms and Conditions.

2. Data Controller

pk64 acts as the data controller in respect of personal data collected through the Platform. pk64 is responsible for determining the purposes and means by which your personal data is processed. For all data-related queries, you may contact pk64 at the address set out in Section 16.

3. Personal Data We Collect

pk64 collects the following categories of personal data:

3.1 Registration & Identity Data

• Full name as it appears on your government-issued identity document;
• Date of birth;
• Pakistani mobile number (used as your primary account identifier);
• Email address (where provided);
• Residential address.

3.2 KYC & Verification Data

• Copy of your Pakistani CNIC (Computerised National Identity Card) or other accepted government-issued photo identity document;
• Proof of address documentation (where required);
• Source of funds documentation (where required for enhanced due diligence).

3.3 Financial Data

• JazzCash or Easypaisa account identifiers;
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah or other supported institution) where used for deposits or withdrawals;
• Transaction history including deposits, withdrawals, bets placed and winnings received;
• Wallet addresses for USDT TRC20 transactions where applicable.

3.4 Usage & Technical Data

• IP address and approximate geolocation data;
• Device type, operating system and browser information;
• Session logs, login timestamps and session duration;
• Pages visited, features accessed and in-platform navigation patterns;
• Betting and gaming activity including game selections, stake amounts and outcomes.

3.5 Communications Data

• Content of support chat transcripts and support emails;
• Records of any complaints, disputes or responsible gaming requests submitted to pk64.

4. How We Collect Your Data

pk64 collects personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with any feature on the Platform;
• Automatically – through cookies, server logs and analytics tools as you navigate the Platform;
• Third parties – including identity verification providers, payment processors (such as JazzCash and Easypaisa), fraud detection services and data enrichment providers.

5. How We Use Your Personal Data

pk64 uses your personal data for the following purposes:

• To create and manage your pk64 account;
• To verify your identity and age in compliance with KYC requirements;
• To process deposits and withdrawals in PKR and other accepted currencies;
• To provide, personalise and improve the Platform's products and features;
• To detect and prevent fraud, money laundering, underage gambling and other prohibited conduct;
• To enforce pk64's Terms and Conditions and Responsible Gaming policies;
• To communicate with you about your account, including transaction notifications, security alerts and support responses;
• To send promotional communications where you have opted in to receive them;
• To comply with legal and regulatory obligations applicable to pk64;
• To resolve disputes and enforce legal claims.

6. Legal Basis for Processing

pk64 processes your personal data on the following legal bases:

• Contractual necessity – processing required to perform the contract between you and pk64, including account management, payments and service delivery;
• Legal obligation – processing required to comply with anti-money laundering, KYC and other regulatory requirements applicable to pk64;
• Legitimate interests – processing for fraud prevention, platform security, analytics and improvement of services, where these interests are not overridden by your rights;
• Consent – processing for marketing communications, where you have provided explicit consent which may be withdrawn at any time.

7. KYC & Identity Verification

pk64 is required to verify the identity of all players before processing withdrawals. This includes collecting and reviewing your CNIC and, in certain circumstances, additional documentation to satisfy enhanced due diligence requirements. KYC documentation is stored securely using encrypted data handling and is retained for the minimum period required by applicable anti-money laundering regulations, which is typically five years from the date of account closure. KYC data is not used for any purpose other than identity verification, age verification and regulatory compliance.

8. Sharing Your Data

pk64 does not sell your personal data to third parties. We may share your data with the following categories of recipient where necessary:

• Payment processors – JazzCash, Easypaisa, banking partners and card scheme operators to facilitate deposits and withdrawals;
• KYC and identity verification providers – third-party services that assist pk64 in verifying identity documents;
• Fraud prevention and security providers – services that assist pk64 in detecting and preventing fraudulent activity;
• Game and platform providers – licensed software studios whose games are made available on pk64, to the extent necessary to provide those games;
• Regulatory and law enforcement authorities – where pk64 is required to disclose data by law, court order or regulatory directive;
• Professional advisers – lawyers, auditors and compliance consultants acting under professional confidentiality obligations.

All third-party data processors engaged by pk64 are subject to contractual data processing agreements that require them to handle your data securely and only for the specified purpose.

9. International Data Transfers

As pk64 operates on an international gaming platform, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pk64 ensures that appropriate safeguards are in place, including contractual protections consistent with internationally recognised data protection standards. By using the Platform, you consent to such transfers where they are necessary to deliver the services you have requested.

10. Data Retention

pk64 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. In particular:

• Account and transaction data is retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations;
• KYC documentation is retained for the same minimum five-year period;
• Support communications are retained for a minimum of two years;
• Data held solely on the basis of consent will be deleted upon withdrawal of that consent, subject to any overriding legal obligation to retain it.

11. Security Measures

pk64 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These include 256-bit SSL encryption across all Platform communications, encrypted storage of sensitive data including KYC documents and payment details, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of Platform infrastructure. While pk64 takes data security seriously, no system is entirely immune to breach. In the event of a data security incident affecting your personal data, pk64 will notify affected players in accordance with applicable regulatory requirements.

12. Cookies & Tracking Technologies

pk64 uses cookies and similar tracking technologies to operate the Platform, maintain session security, analyse usage patterns and deliver a personalised experience. Cookies used by pk64 include:

• Essential cookies – required for the Platform to function, including session authentication and security features. These cannot be disabled;
• Analytics cookies – used to understand how players navigate the Platform, enabling pk64 to improve the user experience;
• Preference cookies – used to remember your Platform settings and preferences between sessions.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

13. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pk64:

• Right of access – to request a copy of the personal data pk64 holds about you;
• Right to rectification – to request correction of inaccurate or incomplete data;
• Right to erasure – to request deletion of your personal data, subject to pk64's legal retention obligations;
• Right to restriction – to request that processing of your data be restricted in certain circumstances;
• Right to data portability – to receive your data in a structured, commonly used format where processing is based on consent or contract;
• Right to withdraw consent – to withdraw consent to marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pk64 support via live chat on the Platform or at the email address set out in Section 16. pk64 will respond to verifiable requests within 30 days.

14. Children's Privacy

The pk64 Platform is strictly for persons aged 18 and over. pk64 does not knowingly collect personal data from individuals under the age of 18. Age is verified during the KYC process through review of government-issued identity documentation. If pk64 becomes aware that personal data has been collected from an individual under 18, that account will be immediately suspended, all data will be deleted, and any funds deposited will be returned to their source.

15. Changes to This Policy

pk64 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or Platform practices. Material changes will be communicated to registered players via the Platform or by email prior to the revised Policy taking effect. Your continued use of the Platform following notification of any update constitutes your acceptance of the revised Privacy Policy.

16. Contact

For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by pk64, please contact our support team via live chat on the Platform, or by email at [email protected] (plain text – not a clickable link). For formal data subject requests, please indicate "Data Privacy Request" in your message.